FAQ
Frequently asked questions
Our gift vouchers are available online in £5 increments between £20 and £200 (see shop page for voucher item). We can provide gift vouchers for larger amounts or specific amounts if you wish, please contact us.
Please note: the voucher will be digital and you can email it to the person you are giving it to or print out a hard copy.
If there is still a balance on the gift card after they have chosen their print and it is not enough for them to choose something else, we will arrange for it to be refunded to yourself. This may arise for example, if you give them a £70 voucher and they order a £60 print plus p+p £9 = £69.00, resulting in a £1 refund.Vouchers are available in £5 increments between £2we will arrange for it to be refunded to yourself. This may arise for example, if you give them a £70 voucher and they order a £60 print plus p+p £9 = £69.00, resulting in a £1 refund.
We print to order and aim to have your order ready to post within 3 working days. Framing usually takes about two weeks.
If you need it in a hurry, please check with us before ordering by texting or phoning 07813 947470 or email souterandstanley@gmail.com
If you have chosen for your print to be posted, we use DHL signed for postage within the UK. Prints are sent in a sturdy cardboard tube. Contact us for international delivery.
If you prefer to collect the print yourself it will be from Niche Framers in Bristol only. We will notify you as soon as your order is ready to collect. Please do not contact Niche Printers to find out if it is ready, they will not be able to track your order. Please phone us on 07813 947470 or email souterandstanley@gmail.com with any queries or for an update.
We cannot post framed prints because the glass breaks.
If you order a framed print it will be for collection from Niche Framers in Bristol only. We will notify you as soon as your order is ready to collect. Please do not contact Niche Printers to find out if it is ready, they will not be able to track your order. Please phone us on 07813 947470 or email souterandstanley@gmail.com with any queries or for an update.
We use 2nd class Royal Mail postage within the UK. Contact us for international delivery.
Cafe Marina, Kestrel Court (large selection of our prints)
Portishead Lido Cafe (just the Portishead Pool print)
Folk Hall (Lake Grounds and Portishead Pool Print)
Portishead Medical Centre (Lake Grounds and Portishead Pool Print)
Harbourside Medical Centre (Lake Grounds and Portishead Pool Print)
Beacon Cafe (variety of prints)
We work with the wonderful printers and framers Niche on Zetland Road, Bristol to provide a great quality product. Their frames are handmade using solid timber. However should you wish to frame it yourself our 30×40, 40×50, 61×51 and 50×50 (all already have white border) prints will drop easily into standard size frames. Alternatively visit Niche or any other framers to choose your own frame.
Have a question?
Phone or email us with your enquiry and we will get back to you as soon as we can.
Souter and Stanley
6 The Park
Portishead
BS20 7LT
Telephone 07813 947 470
Email souterandstanley@gmail.com
Twitter @souter_stanley